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Honest people. Found and fixed our issues. I also like their texting/repair approval system.

Richard Kline May 5, 2026

I finally have found a honest shop to bring my vehicle to and I am elated because being a female, so many shops have been trying to rip me off and these guys are very honest. The receptionist (idk her name so I’m calling her that) is awesome and she understood my anxiety about dealing with a car and she was easy to talk to… I am very happy and they are my go to now :)

K C May 5, 2026

Came in for an alignment on my mercedes and they did a spot on job! Explained everything very well, booking the appointment was easy and they worked with my schedule! Everyone there is amazing friendly and helpful!

Ali A May 5, 2026

Great that you can book online and see prices. The people working there are very kind and were very helpful with my pre purchase inspection!

Chelzy Evangelista May 5, 2026

The plastic splash guard cover from underneath my engine was loose and hanging down. I stopped in here and was pleasantly surprised by their availability to fit me in. They reattached the splash guard and changed a brake light. All while I waited less than an hour in the comfortable waiting room. 5 stars for convenience and the husband & wife team were very friendly. Good customer service is hard to find these days but not with Drive-In Auto Repair - NAPA Autopro on Royal Ave. in New Westminster. ⭐️⭐️⭐️⭐️⭐️

Glorianne Chinn Apr 4, 2026

So glad I found this spot! Lovely owners, got me in right away, quickly diagnosed my A/C issue, and able to fix right away. Super fair pricing, and no estimate padding or unnecessary recommendations.

Jelly Cats Apr 4, 2026

To the owners, Shaz & Roheeta, we wanted to send our sincere thank you for the incredible service you provided. We truly appreciate the time you took to diagnose and resolve our vehicle's issue. Your dedication got us back on the road, and we are so grateful for your help. If you are looking for an honest, reliable shop, this is the place! Many thanks, Alex & Ruth

Alex Wang Mar 3, 2026

Was easy enough to book the appointment for my pre purchase inspection. It was a pretty comprehensive inspection including a test drive and photos in the report. The communication was great as well.

M B Feb 2, 2026

The owner is a young couple who is very accommodating and professional. They helped fixed my tail signal.light right away when i visited them without any appointment. I will surely go back to this car shop , and I recommend this shop， i can see their sincerity in fixing cars and helping people.

cristina Lee Chuy Dec 12, 2025

I had my vehicle towed to them thinking alternator problems they checked it was a dead battery so replaced it was quick and easy they treated my vehicle with care they even put in a bolt for my plate because I only had one lol but I’d definitely use again highly recommend for service work on your vehicles my experience was great and this was my first vehicle

Russ Nolin Dec 12, 2025

I’ve been to Napa Auto a couple of times now, and the owner and his wife have always been super helpful and genuinely nice. They really take the time to help you out. I went back for an oil change on my 2020 Jeep Wrangler, and they even did a free inspection to make sure everything was in good shape and explained the upcoming repairs clearly. They also gave me the best offer and even have a cash-only discount, which is a great bonus! Mark my words — if you have any vehicle issues or emergencies, this is the place to go. Best service, best customer care, and great quality work for the best price!

Peshala Wijesinghe Nov 11, 2025

Great service, reasonable prices, and very friendly staff. Highly recommend!

stonebridge Lin Sep 9, 2025

Great experience, recommended 100%

K M Sep 9, 2025

Huge thanks to Shaz and Roheeda for the phenomenal alignment job they did on my dad’s lifted Ford F350. The work was quick, professional, and done properly — which is a rare find these days. Their communication was clear and friendly, the pricing was very fair, and the overall professionalism was top notch. I’ll definitely be bringing my own car here for maintenance moving forward and recommending them to everyone I know! We drove the car from New West to Richmond and it’s driving amazing we have no words, no other company has been able to perfect an alignment on his truck. Overall so amazed and happy, customer service is top notch as well!! Thank you guys so much!!!! 🤍

Sabrina Zamora Aug 8, 2025

Straight shooters! Second visit here (AC refill, engine diagnostic) and so far it's been effortless and great. Thanks!

Arin Ringwald Aug 8, 2025

Amazing service! From customer support to the mechanical technicians, everyone is courteous and professional. I had a PPI (pre purchase inspection) done and couldn't be happier with how thorough and patient they were. Detailed feedback afterwards made all the difference and helped me negotiate the price due to some of the findings. Highly recommend! Support local businesses - Oftentimes, the best choice!

Thiago Kubota Aug 8, 2025

Roheeda & Shaz are the best! I drive out from Kitsilano just to work with them. They go above & beyond, work with warranty/insurance companies seamlessly, and do it all while making you feel a part of their family business. Top quality work, great advice, and fair pricing. Love these guys.

Jak Wawrzyniak Jul 7, 2025

They did a very thorough inspection for a fraction of the price of a dealership and caught things only a thorough inspection could have. They saved me from buying a super clapped-out 2018 Subaru BRZ that looked great on the surface. I would highly recommend them to anyone.

Cyrus Allbright Jul 7, 2025

Absolutely outstanding service! From the moment I walked in, I was greeted with warmth and professionalism. The team at Drive-In Auto Repair – NAPA Autopro truly goes above and beyond—not just with their work, but in how they treat people. They were honest, transparent, and never tried to upsell unnecessary services. The quote was fair, and they took the time to explain everything clearly. You can tell they genuinely care about building trust and human connection, not just fixing cars. The quality of the A/C service on my Nissan Rogue was excellent, and the pricing was much more reasonable than the dealership. I left feeling confident, valued, and respected. Highly recommend this place if you’re looking for a repair shop that combines expertise with integrity and heart.

Trevin Hannibal Jun 6, 2025

Amazing people, we love the owners, great service and always a great experience to visit them whenever our cars need some love & care.

Swadeep Palit Jun 6, 2025

Great shop to deal with! They provide excellent customer service and mechanical work!

Angela Ma May 5, 2025

Good people that do good work. Highly recommend.

Pierce Smith Apr 4, 2025

I’ve worked with Roheeda & Shaz since 2020 with maintaining my landscaping fleet. They are always honest, friendly & fair. Making me feel like top priority every time I’m in there. Would highly recommend drive in auto repair to anyone who needs work done on their vehicle

Titan Landscaping Ltd Mar 3, 2025

Quick and easy, I liked booking online.

Baleox Feb 2, 2025

Drive In Auto Repair has been an absolute lifesaver for our work fleet! Their team is fast, reliable, and always goes above and beyond to keep our vehicles on the road. They handle everything with professionalism and care. Their expertise and commitment to customer satisfaction are unmatched. Highly recommend them to any business that relies on their vehicles running smoothly. Thank you for keeping us moving!

Avi Grewal Dec 12, 2024

Another 5 star job by Shaz and the team! My partner and I have been taking our 2007 VW Golf here a couple of times now the most recent time to have the winter tires put on. Not only did these guys change the tires but checked the brakes and suspension at no extra cost. Shaz always goes the extra mile to explain in detail what is going on with your car. We went for the convenience of how close these guys are, we go back for the outstanding customer service. Cannot recommend these guys enough!

Savanna Tweedy Feb 2, 2025

Hands down the best mechanic in town , don't hesitate to get your vehicle Serviced here

Sunny M. Dec 12, 2024

I recently purchased a 98 RAV4 and was recommended to take her to Shaz. Shaz and his wife (Roheeda) are excellent, kind, knowledgeable, and honest. I drive out from kits and it’s worth it, because I know it’s in good hands and they are a pleasure to deal with. Plus it’s nice to support a family business. Officially my #1 go-to!!!

Kaylee Reedel Dec 12, 2024

I'm just visiting Vancouver when I had trouble with my vehicle. I called to this shop to get my car service. I soon I mention the issue with my car they book me right away and fix my car right away. Good experience and quick. All tech are really professional. Really knowledgeable of what there doing. Its gonna be my go to shop

Rio Weber Nov 11, 2024

I had my Dodge Ram serviced a few days ago, the front brakes replaced, and the windshield sprayers replaced a while back. I thought it was good service and friendly staff, I went to a few places in NW, but I would have to wait a week for an appointment, this was very convenient.

David Hynes Oct 10, 2024

I can’t say enough great things about this mechanic! From the start, they’ve always gone above and beyond to make sure I know exactly what’s going on with my vehicle. They use a fantastic digital quoting system that makes every detail clear upfront, so there are never any surprises when it’s time to pick up my car. I get frequent text updates and they’re always quick to ask for approval on any additional costs, no matter how small. This level of transparency and communication makes me feel completely secure leaving my car in their hands. Some might mention that their hourly rates are a bit higher than average, but I can honestly say the peace of mind is well worth it. I’ve had good mechanics in the past, but this place stands out—they’re the real deal! Their kindness and honesty make all the difference, especially for anyone who feels a little uneasy about dealing with car repairs or mechanic shops in general. If you’re looking for a trustworthy place, this is it. My fiancé and I are moving to the island soon, and the thought of finding a new mechanic is genuinely upsetting after this amazing experience. This place has set a very high bar—thank you for everything!

Josh Meagher Oct 10, 2024

UPDATE July 2024!! Yet again Shaz and Roheeda went above and beyond with our cute little Nissan Micra. A rattle had been ongoing and today it was figured out and fixed. I feel even more strongly than I did before about Drive In.... simply the best.... and always willing to answer questions and alleviate my so often worried mind. 11 outta 10!!!!! March 2024: I can't speak any more highly of Shaz and Roheeda. We had an issue attaching our license plate to our car so we randomly drove in to this shop and Shaz fixed it in minutes. I meet Roheeda at that time as well and she gave me their card and I am SO THANKFUL SHE DID! When it came time for our next servicing I called her up and we've been going to see them ever since. We have now had all of our car's needs taken care of at Drive-In and I would never go anywhere else. They are the most wonderful people. They are honest, Shaz is great at what he does and they will always go that extra mile so you and your car can go that extra mile too!! Best mechanic EVER!

David j Taylor Mar 3, 2024

Very happy and impressed. I recently had trouble starting my Audi A4 and keeping a battery charge. I tried charging the battery, switching the alternator, yet no luck. This all came to a head when the car died in Columbia Sqaure Plaza. I called the shop, expressed my frustration, asking for help. The shop said they would make time to help, and three hours later the problem was solved. It was a parasitic draw caused by my radio. I'm super happy with the knowledge, flexibility, and professional of NAPA Auto Pro, so happy in fact I'll be using them going forward.

Shawn Gale Oct 10, 2024

These guys are truly the best in their industry. From the moment you arrive, they make you feel welcome and treat your car as if it were their own. They go above and beyond to help you save money, with no hidden costs and clear, straightforward explanations. The service is fast, efficient, and I couldn’t be happier. Even though I’m from out of town, I’ll definitely be returning!

Hugo Sep 9, 2024

Friendly, professional and straight forward.

Jingbo Hong Jul 7, 2024

on my vacation in Vancouver, had an issue with my vehicle on limp mode and stopped by this shop. Even without appointments, they helped me boost, diagnose, and gave me some good tips on what it could be. ordered parts fast and got my issue fixed properly. very friendly, knowledgeable, and helpful owners and team. worth every dollar, knowing its going to great people as well. thanks again for the emergency help.

Kevin N Jun 6, 2024

Good but expensive

G K Jun 6, 2024

They did my wheel alignment on my 86 Oldsmobile Never drove straight in my life, Until I took it to them now that car drives straight as a rocket. Awesome, great rates

Sandeep Vartia Jun 6, 2024

These people were so friendly and helpful, and the service was fast and professional. They just got me out of a jam with my car today and totally restored my faith in people.

Lynn Cociani May 5, 2024

Everyone is very friendly and experienced. I enjoyed talking with the folks here. Thanks for the help!

Westley Parker Apr 4, 2024

Honestly the best experience I've had at a mechanic in a long time. They greeted me by name, told me getting my tires put on would take an hour and a half and they were done in an hour in 28 mins, unreal! They're my new go to mechanic in New West.

Dylan Jones Apr 4, 2024